Privacy Policy

This Privacy Policy explains how [LOCKFIX INC] ("we", "us", or "our") collects, uses, discloses, and protects your personal data when you visit or make a purchase from our online store or otherwise interact with us.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller and Contact Details

The data controller responsible for your personal data is:

LOCKFIX INC
Email: INFO@LOCKFIXINC.COM
Telephone: 0086.512.36825538

If you have any questions about this Privacy Policy or our data practices, you can contact us using the details above.

2. Personal Data We Collect

We collect personal data that you provide directly to us, that is generated when you use the Site, and that we receive from third parties.

2.1 Data You Provide Directly

We may collect the following categories of personal data when you use the Site, create an account, place an order, contact us, or subscribe to our marketing:

• Account and Profile Data: name,      username, password, contact details, preferences.

• Order and Delivery Data: billing      address, shipping address, order history, transaction details.

• Payment Data: payment method,      partial payment card details , and payment confirmation information.

Note: Full card details are processed by our payment service providers and are not stored in our systems, except as strictly necessary and in compliance with applicable laws.

• Communication Data: messages,      emails, chat records, and any other information you choose to provide when      you contact us or respond to our surveys.

2.2 Data Collected Automatically

When you use the Site, we may automatically collect:

• Technical Data: IP address, device      identifiers, browser type and version, operating system, time zone      setting, and approximate location (country or city level).

• Usage Data: pages viewed, links      clicked, time spent on pages, referring URLs, search queries, and other      actions on the Site.

• Cookie and Similar Technologies Data: information collected through cookies, pixels, beacons, and      similar technologies. For more details, see Section 10 (Cookies and      Similar Technologies).

2.3 Data from Third Parties

We may receive personal data about you from:

• Payment service providers (e.g.,      those processing your card payments or e-wallet payments).

• Logistics and delivery partners.

• Analytics and advertising partners.

• Social media platforms when      you interact with our pages, content, or log in via social accounts (if      enabled).

The data we receive depends on the privacy settings and policies of these third parties.

3. Purposes and Legal Bases for Processing

We process your personal data only when permitted by applicable data protection laws. Depending on your jurisdiction, this may include:

3.1 To Provide and Operate the Online Store

We use your data to:

• Register and manage your user account.

• Process and fulfill your orders, including payment, delivery,      returns, and refunds.

• Provide customer support and handle your inquiries.

Legal basis: performance of a contract with you; compliance with legal obligations; our legitimate interest in operating the Site and our business.

3.2 To Communicate with You

We use your data to:

• Send order confirmations, shipping updates, and service-related      notifications.

• Respond to your questions, complaints, and support requests.

Legal basis: performance of a contract; our legitimate interest in ensuring customer satisfaction.

3.3 For Marketing and Promotions

We may use your data to:

• Send you promotional emails, newsletters, SMS, and in-app      messages (where applicable) about our products, offers, and events.

• Personalize marketing content and recommendations on the Site.

Legal basis: your consent (where required by law) or our legitimate interest in promoting our products and services.
You can opt out of marketing communications at any time  

3.4 For Analytics, Improvement, and Personalization

We use your data to:

• Analyze how the Site is used and measure the effectiveness of      our services and marketing.

• Maintain and improve the Site, products, customer experience,      and business operations.

• Personalize your experience, such as remembering your      preferences and showing relevant content.

Legal basis: our legitimate interest in improving and growing our business.

3.5 For Security, Fraud Prevention, and Legal Compliance

We use your data to:

• Maintain the security and integrity of our systems and prevent      unauthorized access.

• Detect, prevent, and investigate fraud, abuse, or other illegal      activities.

• Comply with legal and regulatory obligations, accounting and      tax requirements, and respond to lawful requests from authorities.

Legal basis: compliance with legal obligations; our legitimate interest in protecting our rights, users, and business.

4. How We Share Your Personal Data

We do not sell your personal data. We may share your personal data with:

4.1 Service Providers (Processors)

We engage trusted third parties to perform services on our behalf, such as:

• Payment processing

• Order fulfillment and delivery

• Cloud hosting and storage

• Customer support tools

• Marketing, analytics, and advertising services

These providers process your personal data only under our instructions and are contractually required to protect it.

4.2 Business Partners

We may share limited data with:

• Logistics partners handling your deliveries.

• Banks and financial institutions involved in your transactions.

• Advertising and marketing partners (subject to your consent      where required).

4.3 Legal and Regulatory Authorities

We may disclose your data where required to:

• Comply with applicable laws or legal processes.

• Respond to lawful requests by public authorities.

• Enforce our terms and protect our rights, users, and others.

4.4 Corporate Transactions

In the event of a merger, acquisition, restructuring, sale of assets, or similar transaction, your personal data may be transferred as part of the transaction, subject to appropriate safeguards.

5. International Data Transfers

We may transfer your personal data to countries other than the one in which you are located, including to service providers and business partners located abroad.

Where required by law, we will ensure that such international transfers are subject to appropriate safeguards, such as:

• Adequacy decisions by relevant authorities; or

• Standard contractual clauses or equivalent instruments; or

• Other lawful transfer mechanisms.

You can contact us for more information about the safeguards we use for international data transfers.

6. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for:

• Providing the products and services you requested.

• Complying with legal, tax, and accounting obligations.

• Resolving disputes and enforcing our agreements.

Retention periods may vary depending on the type of data and legal requirements. When we no longer need your personal data, we will delete or anonymize it, or, if this is not possible, we will securely store it and isolate it from further use.

7. How We Protect Your Personal Data

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

These measures may include:

• Encryption of data in transit and at rest (where appropriate).

• Access controls and authentication mechanisms.

• Regular monitoring, testing, and review of our security systems      and processes.

• Limiting access to personal data to authorized personnel and      service providers who need it for their tasks.

No system is completely secure, but we work to protect your data in line with applicable laws and industry standards.

8. Your Rights

Depending on your jurisdiction and applicable law, you may have some or all of the following rights regarding your personal data:

• Right to Access: Request      confirmation whether we process your personal data and receive a copy.

• Right to Rectification: Request      correction of inaccurate or incomplete personal data.

• Right to Erasure: Request deletion      of your personal data in certain circumstances.

• Right to Restriction: Request      restriction of processing in certain circumstances.

• Right to Data Portability: Receive      your personal data in a structured, commonly used format and transmit it      to another controller, where technically feasible.

• Right to Object: Object to certain      processing activities, including direct marketing.

• Right to Withdraw Consent: Where      processing is based on your consent, you may withdraw that consent at any      time, without affecting the lawfulness of processing before withdrawal.

• Right to Lodge a Complaint: File a      complaint with a competent data protection authority if you believe your      rights have been violated.

To exercise your rights, please contact us using the details in Section 1. We may need to verify your identity before responding.

9. Children’s Privacy

Our Site is not intended for children under the age of 18, and we do not knowingly collect personal data from children in this age group.

If we learn that we have collected personal data from a child without appropriate consent or legal basis, we will take steps to delete such data as soon as reasonably practicable. If you believe a child has provided personal data to us, please contact us.

10. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Site, understand how it is used, and provide you with a better experience.

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They may be "session" cookies (deleted when you close your browser) or "persistent" cookies (stored for a longer period), and may be set by us or by third parties.

10.2 Types of Cookies We Use

• Strictly Necessary Cookies:      Required for the Site to function (e.g., keeping you logged in, processing      your cart and checkout).

• Performance and Analytics Cookies:      Help us understand how visitors use the Site so we can improve it.

• Functional Cookies: Remember your      preferences, such as language and region.

• Advertising and Targeting Cookies:      Used to deliver relevant ads and measure the effectiveness of campaigns      (where applicable).

10.3 Managing Cookies

Most web browsers allow you to manage or disable cookies through your browser settings. If you disable certain cookies, some features of the Site may not function properly.

11. Third-Party Links and Services

The Site may contain links to third-party websites, apps, or services that are not operated or controlled by us.

We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access via the Site.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When we make material changes, we will notify you by posting the updated policy on the Site and updating the "Last Updated" date below. In some cases, we may provide additional notice (such as email or a notice on the homepage).

Your continued use of the Site after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our handling of your personal data, please contact us