Our Guarantee

At LOCKFIXINC STORE, we want you to shop with confidence. We stand behind the quality of our products and the reliability of our service with the following guarantees.

1. Genuine Products Guarantee

We guarantee that all products sold from us are:

• 100% genuine and sourced from authorized manufacturers,distributors, or trusted suppliers

• New and in original condition (unless clearly stated as      refurbished or used)

If you ever receive a product that you believe is not authentic or not as described, please contact us within 7 days of delivery with your order number and photos. We will investigate and, if confirmed, offer a replacement, store credit, or full refund.

2. Quality & Satisfaction Guarantee

We aim for every order to meet or exceed your expectations.

• If a product arrives damaged, defective, or significantly different from the description or photos      on our website, we will make it right.

• Depending on the situation, we may offer:

• A replacement of the same item

• An exchange for another item (subject to price differences)

• A refund or store credit Please report any issues within [e.g. 3–7 days] of receiving your order, including clear photos and a description of the problem.

3. Secure Shopping Guarantee

Your safety and privacy are important to us.

• Our website uses secure, encrypted connections (HTTPS/SSL) to protect your data.

• Payments are processed through trusted, PCI‑compliant payment gateways.

• We do not store your full credit/debit card number, CVV, or PIN on our servers.

4. Clear Returns & Refunds Guarantee

We want your experience to be fair and transparent.

• You can request a return or exchange within [e.g., 7 or 14 days] from the date you receive your order, subject to our Returns & Refunds Policy.

• Items must generally be:

• Unused and in original condition

• With original packaging, tags, labels, and accessories included Some items may be non‑returnable for hygiene or safety reasons

5. Transparent Pricing & No Hidden Charges

We are committed to honest, up‑front pricing.

• Product prices, shipping fees, and any applicable taxes or surcharges will be clearly shown at checkout before you confirm your order.

• We do not add hidden fees after you place your order.

If you believe there is an error with the amount charged, please contact us promptly with your order details.

6. On‑Time Delivery Commitment

We work with reliable carriers to deliver your order safely and on time.

• Estimated delivery times are shown at checkout based on your location and chosen shipping method.

• If your order is significantly delayed due to reasons within      our control, we will do our best to:

• Keep you updated, and

• Offer a suitable solution (e.g., partial refund, store credit, or order cancellation/refund, depending on the case).

7. Friendly Customer Support

Our customer service team is here to help before and after your purchase.

If you have any questions, concerns, or problems with your order, contact us

We aim to respond within [e.g., 24–48 hours] on business days.

8. Limitations of Our Guarantee

To keep our guarantee fair for everyone, please note:

• Our guarantees apply only to purchases made directly  

• Normal wear and tear, misuse, incorrect handling, or failure to follow care instructions are not covered.

• We may require:

• Proof of purchase (order number, receipt)

• Photos or videos of the issue

• Return of the product for inspection, where necessary Our guarantees work together with, and do not replace, any rights you may have under applicable consumer protection laws.

If you are ever unhappy with your experience  please let us know. We will do our best to resolve the issue quickly and fairly.